Faulty Goods Policy
- CH COLLECTIONS will only accept claims for faulty goods for return if they can prove the goods have a manufacturing fault, or were supplied not in accordance with the purchaser’s order.
- Should the purchaser wish to make a claim for faulty stock for either of the above reasons, they should contact SASSY DUCK/CH COLLECTIONS or their local agent within 7 days of receiving the consignment.
- Approval must be given by CH COLLECTIONS if the goods are to be returned past 14 days from the date of the invoice.
- Wherever possible returned goods are to be returned in their original state packaged together to ensure no further damage.
- CH COLLECTIONS will not pay for return freight costs if this is not discussed and agreed to before returning goods.
- COD returns will not be accepted.
- Goods supplied incorrectly and returned which are not fit for resale will not be accepted for credit.